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McDonald’s Profit Continues To Sag As It Works To Become More “Relevant”

October 21, 2014: 12:00 AM EST
McDonald’s stock dropped after the company posted a 30 percent drop in third quarter profit and significant declines in restaurant traffic globally. CEO Don Thompson acknowledged the company, which serves 70 million customers a day, has some image problems – is it still relevant? -- especially in an era of growing consumer interest in fresh, unprocessed food. To help solve the problem, Thompson said McDonald's is simplifying menus, tailoring food to local tastes, offering custom burger and sandwich options, rolling out mobile services, and launching a social media "dialogue" with customers.
Lisa Baertlein, "McDonald's CEO acknowledges image problems after tough results", Reuters, October 21, 2014, © Thomson Reuters
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